If you send me three emails can I ask where the other two are? Can I ask where all my photos are showing the damage to my property? Can I get an apology? I mean I was helping you pay your bills and all the other people that gave you a bad review all their belongings are ruined and your payout is only $2,000 for $12 policy a month. No phone calls, no emails and then you said that you can cut my lock. Why was I not told there was a fire so that wasn't Mother Nature that damaged property? That was negligence. To make matters worse I came home today to read review saying there was a fire. 3 days have gone by with no videos, no pictures. Just in the manager told me he was going to send pictures of the damage and send them to me. They need to show their employees a little customer service tips maybe put them through training before allowing them to make contact with the customers that keep the company running! If I had known the people here were this rude to their customers they wouldn’t have gotten a dime from me to begin with. He continued to accuse my service dog of going to the bathroom on the property which I also told him again to watch his cameras because my dog does not go to the bathroom on the property without being picked up as I have bags and I’ll bring him out myself my question to this company would be why am I gonna pay the amount of money I am to move a large unit here if this is how I’m going to be treated? It wasn’t even the fact that it could’ve been a mistaken assumption, it was the fact that I was not even asked! I was approached in a very insinuating manner, and it was extremely rude.

Not only was the attitude and accusations unnecessary but the rude greeting when he came up to my unit was also not appreciated. I looked right at him and told him he’s more than welcome to watch his videos then as we were NOT living in our unit. He told me that yes he absolutely has cameras and he also lives on the property so he gets notifications when there are people here. I decided to throw in the comment that there are cameras so he should be well aware that I’m not doing as he said I was.

I was as nice as possible with a smile and everything. I explained that I was only doing some work on the unit and the stuff he pointed out has come with me and was leaving with me and that I m understood it was not to be stored in my unit. I was approached at my unit with the insinuation that I was living out of my unit and was getting a warning.

Extra space storage